To ensure the best possible experience for all clients, fairness to staff & longevity of a small business, we have strict appointment policies in effect.
Reschedule Fee - $15 fee per service is required to make ANY changes in time or day within 24 hours of your appointment. This applies even if you are making changes within the same day.
Cancellation Fee- 50% of services booked will be charged for any cancellations made within 24 hours of appointment time.
No-Show Fee- Full fee of all services booked will be charged in the event of a "no-show" appointment.
If you book an appointment within the 24 hour period (ex.you make the appointment at 10pm for 10am the following day) you WILL be held accountable to both the reschedule AND/OR cancellation policy, as staffing arrangements have been made.
Due to COVID-19, we will be waiving cancellation fees for anyone who is experiencing COVID symptoms and cancels within 24 hours. Please do not come to your appointment if you are unwell.
Group Booking Policy
We are unable to perform facial waxing services should you be using ANY products that contain retinol or retinoids. We take all necessary precautions to ensure the safety of our clients & will not be held responsible for any injuries that occur due to being provided incorrect or falsified information. We can offer sugaring as a safe alternative for hair removal.